14-day refund window

You can request a refund of a Scout Pro charge within 14 days of the order date. Outside that window, charges are non-refundable except where required by law — you can cancel at any time to stop future renewals.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at thesquishyscout@gmail.com and we will raise it with Paddle on your behalf. Refunds are returned to your original payment method; your bank may take a few business days to post them.

Cancelling your subscription

You can cancel Scout Pro at any time from Settings or from the billing portal. Cancelling stops future renewals — your Pro features stay active until the end of the period you have already paid for, and no further charges are taken.

Renewals

If a renewal charge caught you by surprise, contact us within 14 days of that charge and we will arrange a refund of it. Robert Barr does not want you paying for something you are not using.